Most businesses and organisations today rely heavily upon IT in order to enable them to achieve their company vision, goals and their overall business strategy. IT service management is implemented by many enterprises to provide planning, designing, developing and the optimisation of IT services to provide the best return on investment possible. In truth, good IT service management is required to achieve any business benefits from IT at an agreed budget and cost. Without the implementation of good IT service management within a business, it is extremely common for IT projects to fail and result in costing the company a great deal of money.
The most common uses of IT
As previously mentioned; IT is used in all organisations to complete a variety of functions, here are the most common:
- To change the way companies conduct communication and operate their business
- To develop new strategies
- To gain the main market advantage
- To drive increased productivity and efficiency
- To communicate to a larger, global marketplace
The success of a company’s IT department will impact both the sales and revenue it makes. However, whilst the cost of IT is never inexpensive it is not normally taken into consideration due to the necessity of it and its return on investment.
So, what’s ITIL?
ITIL; Information Technology Infrastructure Library has been widely acknowledged, accepted and implemented as a guidance to IT service management in organisations across the globe. There are a number of benefits to adopting the ITIL service management strategy within a business, including:
- An improved end customer perception and brand image
- Increased financial savings
- To manage IT costs and ensures the business plans its finances and budgets
- Improved user and customer satisfaction
ITIL is accessible via training, qualifications and publications – there are also numerous pieces of software available in the market such as; Sunrise software to assist with the IT service management of any sized business.
ITIL concerns itself primarily with the operational side of a business’s IT infrastructure and looks at the support of the current IT services and works to tailor it to the organisations needs. However, the way in which ITIL and IT service management functions will differ from one organisation to another as its function depends largely on the structures within the business along with how the development teams work on a daily basis.